Software Troubleshooting
VPN
- If you are experiencing issues with your VPN, try restarting the VPN client and reconnecting to the server.
- Ensure that your internet connection is stable and that there are no network issues on your end.
Adobe
- If you are encountering problems with Adobe Creative Cloud software, send a ticket to Infrastructure a it likely needs a reinstallation to remove any corrupted files or settings.
- Check for any available updates for the Adobe software to ensure that you are using the latest version.
- Check if you have enough storage space.
Teams
- If Microsoft Teams is not functioning properly, try clearing the cache, restarting the application, or just sign-out and sign back in.
Excel, Word, PowerPoint
- For issues with Microsoft Office applications such as Excel, Word, or PowerPoint, send a ticket to Infrastructure as it likely needs a repair or reinstallation.
- Check for any conflicting add-ins or plugins that may be causing the issue and disable them if necessary.
Outlook
- If you are experiencing problems with Outlook, try accessing the application from Edge: https://outlook.office.com/mail/ and send a ticket to Infrastructure
- Check your internet connection: Physically connected ethernet, WI-FI
OneDrive
- If you are having trouble with OneDrive, try unlinking and relinking your account to resolve any sync issues.
- Check your storage quota on OneDrive and ensure that you have enough space to sync your files.
By following these troubleshooting steps, you can resolve common software issues related to VPN, Adobe, Microsoft Office, and other productivity tools. If the problem persists, consider reaching out to your IT support team for further assistance.